Mason Technologies SMS Program – Terms & Conditions
1. Program Name
Mason Technologies SMS Program
2. Program Description
The Mason Technologies SMS Program provides SMS communications related to technical support and service delivery. Messages may include, but are not limited to:
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Support ticket updates and status notifications
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Service scheduling and coordination
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System alerts and outage notifications
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Follow-ups related to active service requests
By opting into this program, you consent to receive SMS messages from Mason Technologies for these purposes.
3. Message Frequency
Message frequency varies based on customer interaction, active service requests, and system activity. During active support events, users may receive multiple messages per day.
4. Message & Data Rates
Message and data rates may apply depending on your wireless carrier and plan. Mason Technologies is not responsible for any charges incurred.
5. Opt-In & Consent (Proof of Opt-In)
Customers may opt into SMS communications through the following methods:
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Written Consent: Customer signs a service agreement, onboarding document, or digital form that explicitly includes SMS consent language
All opt-in actions are documented and stored within Mason Technologies’ systems (e.g., ticketing system, CRM, or service platform) and include:
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Customer identifier (name/company)
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Phone number opted in
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Timestamp of consent
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Method of consent (form, agreement, verbal, or SMS)
This information is retained as proof of opt-in in compliance with carrier requirements.
6. Opt-Out Instructions
You may opt out of SMS communications at any time.
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Text STOP to unsubscribe
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After sending STOP, you will receive a confirmation message and will no longer receive SMS messages
7. Help Instructions
For assistance:
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Text HELP for support
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Or contact us directly:
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Email: support@mason247.com
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Phone: (934) 247-0002
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8. Privacy & Data Use
Mason Technologies respects your privacy.
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Personal information collected through the SMS program is used solely for service-related communications
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No mobile opt-in data will be shared or sold to third parties for marketing purposes
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Information may be shared with service providers strictly for operational purposes (e.g., messaging delivery platforms), in compliance with applicable regulations
For more information, please review our Privacy Policy:
https://www.mason247.com/privacy-policy
9. Supported Carriers
This program is supported by most major U.S. wireless carriers. Delivery is not guaranteed and may be affected by carrier limitations or network conditions.
10. Service Availability
SMS support availability may vary depending on your service agreement and support tier (e.g., Silver, Gold, Platinum).
11. Changes to Terms
Mason Technologies reserves the right to modify these Terms & Conditions at any time. Updates will be posted on this page.
12. Contact Information
Mason Technologies
Support Services
Email: support@mason247.com
Phone: (934) 247-0002