Mason Technologies, Inc. | 517 Commack Rd. Deer Park, NY 11729

West Coast Office | 2488 Tripaldi Way Hayward, CA 94545

WBE | BICSI | OSHA | OGS | OMWBE

info@mason247.com | Tel:  (631) 234-6565 | Fax: (631) 234-2111

© 2016 Mason Technologies, Inc.

"We are the ones that do the work. We are the boots on the ground" - Jennifer Mason

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Contracts Administrator:

Michael Giglio

Chief Operations Officer

517 Commack Rd.

Deer Park, NY 11729

(631) 234-6565

mgiglio@mason247.com

Contracts Administrator:

Michael Giglio

Chief Operations Officer

517 Commack Rd.

Deer Park, NY 11729

(631) 234-6565

mgiglio@mason247.com

Customer Satisfaction:

Lisa Scavone

Chief Business Officer

517 Commack Rd.

Deer Park, NY 11729

(631) 234-6565

lscavone@mason247.com

Customer Satisfaction:

Lisa Scavone

Chief Business Officer

517 Commack Rd.

Deer Park, NY 11729

(631) 234-6565

lscavone@mason247.com

Mason Technologies, Inc. - Quality Assurance Program

Mason’s Quality Assurance (QA) approach is based on the application of Total Quality Management (TQM) principles and practices to the products, services, and processes of our task performance efforts. As we implement it, TQM is simultaneously a leadership philosophy, a working environment, standard operating procedures (SOPs), and a disciplined methodology that fosters a quest for the continuous improvement of products, services, and processes. Our TQM procedures will be an integral part of our technical approach to every task order, and they will apply equally to all members of our project team.

 

Mason Technologies, Inc. has always emphasized quality performance as the most important corporate goal. To ensure that we achieve quality performance, we rely on the integrity of each employee, insist that our managers meet contractual requirements, place responsibility for quality with those who do the work, and verify quality work through a system of independent technical and management reviews. In addition, a rigorous program of continuous quality improvement ensures that we meet future commitments by constantly upgrading our technology and the way we do business. We also recognize that customer satisfaction is the key factor in our success, and that our customer’s appraisal of our performance is critically important to our reputation.

The quality assurance system emphasizes the following:

  • Early detection and resolution of problems, issues, and risks

  • Adherence to established performance processes and standards

  • Achievement of a defined level of product and service quality

  • Continuous process improvement and implementation of lessons learned

 

Our approach to quality begins with ensuring that all personnel working on the contract are well-versed in quality assurance requirements. Through training and program manager/task leader emphasis on the value of building quality into our processes, we will obtain the active participation and support of all individuals working on contract. When a delivery order is issued, the program manager and task leader determine the product schedule and assign the appropriate level of review for each deliverable. We will perform four types of internal quality control reviews during this initiative to ensure quality products and timely deliverables.

Management Reviews. We will use management review to assess work processes and controls; resource use and allocation; program performance; adherence to contract scope, objectives, and requirements; and product quality. These reviews will focus on ensuring that deliverables meet program requirements and customer expectations. Task leaders work closely with their respective teams to ensure that work progresses in accordance with the TEP awarded by the government. The PM will meet frequently with each Task Leader to review progress, assess work and product quality, identify problems, and assign responsibility for resolving any problems quickly.

 

Technical Reviews and Audits. We will perform technical reviews and audits to verify adequacy, correctness, completeness of technical products and deliverables, and consistency of effort during project execution. The PM and the task leader will perform reviews and audits on a continual basis as an integral part of management reviews. The appropriate technology leads will participate in these audits to monitor the applicability of the technology included in the deliverables.

 

Peer Reviews.  Members of the project team will conduct peer reviews of technical deliverables. At the request of the task leader, the program manager may assign other technical staff members to review the technical content, accuracy, soundness of approach, and adherence to task requirements of a deliverable prior to its release to management for final review.

Final Review of All Deliverables. The PM is responsible for performing a final review of all deliverables prior to their release to the customer. These reviews are intended to ensure conformance with standards defined for the product and to ensure that any comments from technical or peer reviews are incorporated into the product.  The PM will give the task leader a list of discrepancies or changes that must be addressed before delivery.

Customer Satisfaction:

Lisa Scavone

Chief Business Officer

517 Commack Rd.

Deer Park, NY 11729

(631) 234-6565

lscavone@mason247.com